Xradar - Junior Service Coordinator

Job Description

Xradar provides services to the construction industry. Our services include Concrete Scanning, Cutting & Coring as well as a variety of non-destructive testing & advanced reporting. Our clients typically include General Contractors, Mechanical & Electrical Contractors as well as other trades aligned to the construction industry.

To learn more about Xradar, please visit xradar.ca!

As Xradar’s Junior Service Coordinator, you will make an impact on our organization by managing the day-to-day schedules of our team of technicians & providing superior customer service to our clients. You will often be the first line of enquiry for clients who are looking to book jobs, have their queries answered or have problems that need to be solved. 

You will be a key member of our team & join the company at an exciting time of incredible growth. Career opportunities will there for the right candidate.

As a Junior Service Coordinator, your day-to-day responsibilities will include:

• Answering the phone & responding to client emails in a timely fashion
• Identify customer needs, clarify information, and provide solutions to best help our clients.
• Entering bookings into our system in a consistent & detailed fashion
• Assign technicians to jobs as per skill level, availability, response time, and proximity to the location.
• Organizing and optimizing technicians’ daily schedules.
• Preparing quotes requested by customers and from project specifications & take offs.
• Obtaining detailed information from clients and setting realistic expectations by informing our clients about the abilities or limitations of Xradar’s technology and services.
• Sending job order information as required and debriefing technicians where relevant.
• Checking in daily with our technicians to see how work progresses on site
• Be able to advise the clients on pricing & provide rough estimates.
• Liaising with intercompany departments to schedule multi-service jobs.
• Provide office support functions to our local office including arrangement of administrative tasks to support the offices functioning and technicians in their day-to-day.

Other tasks related to this role include;

• Conducting customer research/feedback
• Conducting marketing calls & sending follow-up emails
• Help with invoicing
• Provide support to other business units if appropriate/as required

On your resume, we will be looking for the following:

• 1+ years of coordinating or related experience.
• Demonstrated experience in customer service, client engagement and conflict resolution.
• Highly proficient computer skills including comfort with G-Suite, web-based applications, Zoho and MS Office Suite.

During the interview process, we will be looking for:

• Exceptional interpersonal skills: You will have to communicate clearly, be inquisitive with clients, know when to listen & be diligent in your data entry for job bookings. Tell us how you fit this profile.
• Examples of problem-solving skills would be great to see - With the best of intentions plans can go array. We understand that, but how have you solved these issues in the past?
• How have you solved issues with aggrieved clients in the past?
• Examples of your ability to work independently as well as work within a larger team.
• A demonstration of how you’ve come to understand services & use this knowledge to help in your day-to-day scheduling responsibilities.
• You should ask us about our workplace culture & company wide staff trips.

Why Xradar?

• We are committed to you, your training & development as well as your longer term career ambitions. As we grow, you can too.
• We will offer you a competitive base salary based on experience
• We will give you a customizable benefits package including medical, dental, vision care, and RRSP options
• You will have up to 5 paid sick days to care for you or your immediate family
• Company trips: we go camping in the summer and skiing in the winter!
• We are growing fast with offices across Canada, and we have just gone international with our first office in Malaysia.

Commitment to Diversity, Inclusion and Equality:

 XRadar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!

To Apply

 Upload your resume and cover letter in one document. We encourage all those who are legally eligible to work in Canada to apply. While we thank all candidates who apply, only those deemed qualified by our hiring managers will be contacted. 

Our Culture 

As part of GeoRadar Group - an employee-owned company - Xradar prides itself on being flexible and innovative. We have a diverse, youthful culture where career development is both supported and encouraged. Continually striving for excellence and pushing for higher standards, Xradar is client-focused yet employee-driven. We see ourselves as a unique group of individuals unified by the common goal of being the best in our industry. 

About Us 

Xradar is the largest and most experienced provider of concrete scanning services, non-destructive testing (NDT), structural drawings, void & crack detection, and corrosion mapping across Canada. We are a COR-certified company that ensures safe working environments for our employees backed by safe job procedures and a vigorous training program.

Commitment to Diversity, Inclusion, and Equality:

XRadar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!