Service Team Manager

Osprey Electric, Parksville, BC
$80,000.00 - $85,000.00 / Salary - Annual

Job Description

Job Description- Service Team Manager -Parksville Office-South/Central Vancouver Island 

Osprey Electric is Vancouver Island's premier electrical contracting company, recognized for our diversity and excellence in service. As the recipient of the 2023 Employer of the Year and Electrical Trades Contractor of the Year awards, we take pride in our commitment to quality workmanship, customer satisfaction, and employee engagement. With a dynamic vision for growth, we are seeking an exceptional individual to join our team as a Service Manager.

Position Overview: As the Electrical Service Manager at Osprey Electric, you will play a pivotal role in our organization, collaborating with customers, technicians, team members, and third-party partners to deliver top-notch electrical services. From ordering and coordinating installation of equipment to troubleshooting and maintenance, you will oversee all aspects of electrical projects to ensure 100% customer satisfaction. Success will be measured based on the customer responses of your division, staff engagement, quality of workmanship on projects, attention to safety and gross margin targets for your division. We are a customer-focused company - they drive the ship.

This position is based out of Parksville,BC but you will be working on jobs in Central and South Vancouver Island areas. 

Salary starts at $80000 and is dependant on experience and skills 

This position will need a self-motivated person, driven to deliver exceptional customer experience while motivating leadership for our field crews.

Preferred Qualifications


Key Responsibilities:

· Respond to customer requests for services promptly and efficiently.

· Plan, direct, price, order, organize and review all electrical projects to ensure smooth execution.

· Financial oversight of your division.

· Scheduling crews and jobs

· Ordering and pricing material.

· Build and maintain strong relationships with customers to drive repeat business.

· Lead and motivate field crews to deliver high-quality workmanship and exceptions customer service.

· Utilize technical expertise to troubleshoot and resolve complex electrical issues.

· Develop electrical design solutions and provide pricing options to customers.

· Monitor project budgets, track expenses and ensure profitability targets are met.

· Communicate effectively with team to coordinate project, activities and ensure alignment.

· Ensure all work meets regulatory requirements, industry standards and company polices.

· Drive continuous improvement initiative to enhance operation efficiency and customer satisfaction.

· Monitor key performance indicators and metrics to evaluate divisional performance.


· Minimum 5 years’ experience in being a electrical foremen, service foremen or electrical project manager.

· FSR Certification.

· Exceptional organization and scheduling skills.

· Strong leadership skills with the ability to motivate and inspire teams.

· Excellent communication and interpersonal skills.

· Proven track record of delivering exceptional customer experiences.

· Technical expertise in electrical design, troubleshooting and maintenance.

· Knowledge of regulator requirements and industry standards.

· Proficiency in electrical project management software and Microsoft Office.

· Valid driver’s license and willingness to travel as needed.


· Competitive salary commensurate with experience

· Comprehensive benefits package including health, dental and visions coverage.

· RRSP matching.

· Company vehicle

· Opportunities for professional development and career advancement

· Supportive work environment with a focus on teamwork and collaboration

· Company-sponsored social events and employee recognition programs.

Details Apply Now

Date Posted: 07/09/2024
Start Date: Ongoing
Classification: Exempt
Level: Experienced
Travel Requirements: Vancouver Island
Job Type: Full-time
Wage: Salary - Annual
Wage From: $80,000.00
Wage To: $85,000.00
Preferred Education: FSR
Number of Employees: 1

Osprey Electric
Job Postings 2
Company Website:
Company Phone Number: 250-586-6220
This Company is part of the following Regional Construction Associations: