Client Services - Senior Associate

BCCA Employee Benefit Trust, Burnaby, BC
$70,000.00 - $75,000.00 / Salary - Annual

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Core Competencies

Alignment with our Mission, Vision & Values

Our Mission - We anticipate our members’ health and wellness needs, and provide a robust employee benefits plan that exceeds their expectations and protects them from life’s uncertainties
Our Vision - The long-term well-being of our plan members is protected and enhanced through their relationships at the Trust.
Our Values - Consistency, Innovation, Needs-focused, Team Orientation

Responsibilities and Expectations

Supports the Client Services team providing guidance to other team members, as applicable
Sets up new groups and amendments to existing groups
Processes new member enrolment and tracks client relations
Assists in the development and updating of client services policies and procedures
Responds to and addresses client enquiries of escalating complexity from employees and plan administrators
Investigates concerns, interprets policies/procedures, provides information and problem-solves as applicable
Through interrelationship with clients, consistently identifies changing needs for benefit enhancement opportunities
Directs and/or escalates enquiry calls as applicable
Disability claims tracking and oversight
Supports design, development and executes projects, as applicable
Undertakes other related client services duties as required
Establish and maintain close relationships with existing clients
Troubleshoot electronic systems interface

Required Skills & Competencies

Strong working knowledge of group insurance/employer-sponsored benefit programs
Ability to understand and interpret industry and organizational policies and procedures
Proficiency in Microsoft Office (Word, Excel and Outlook)
Demonstrated ability to maintain a calm and professional demeanor
Strong organizational, problem-solving and prioritization skills
Strong attention to detail
Ability to collaborate in a team environment
Proven superior communication and client service skills

Objectives & Success Indicators

Consistency - We deliver what we promise. We are results-driven and provide outstanding service excellence.
Innovation - We seek creative, practical solutions. We are flexible and adaptable to change. We maintain a can-do philosophy and focus on smart delivery.
Needs-Focused - We provide client-centric solutions with empathy and insight for our members and their employees. We are accessible – ensuring clear accountability and effective, open communication.
Team Orientation - We are a passionate and caring team, committed to long-term relationships. We are transparent and care for each other. We strive for leadership, integrity, trusted relationships, respect and openness.

Date Posted:	10/06/2025
Start Date:	Ongoing
Classification:	Exempt
Level:	Experienced
Travel Requirements:	None
On-site, Remote or Hybrid:	On-site
Job Type:	Full-time
Wage:	Salary - Annual
Wage From:	$70,000.00
Wage To:	$75,000.00
Preferred Education:	 Strong working knowledge of insurance and/or benefits administration with at least 5 years’ experience in the industry  A post-secondary degree or diploma in a related area, or equivalent education, training, and experience  Excellent customer service and verbal/written communication skills when corresponding with internal and external clients  Ability to manage multiple tasks while ensuring high attention to detail and accuracy of work within a specified period  Above average time management and organizational skills  Strong troubleshooting skills and demonstrated resourcefulness when solving issues or problems  Understanding of administration systems, databases and ability to adapt quickly to different systems in a dynamic environment  Advanced knowledge of Excel and other MS Office software  Group Benefits Associate (GBA) or Certified Employee Benefits Specialist (CEBS) designation or working towards is considered an asset.
Number of Employees:	1

Company Website:	https://bccabenefits.ca/
Company Phone Number:	6042963242