Client Services - Senior Associate

BCCA Employee Benefit Trust, Burnaby, BC
$70,000.00 - $75,000.00 / Salary - Annual
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Job Description

 Core Competencies

Alignment with our Mission, Vision & Values

  • Our Mission - We anticipate our members’ health and wellness needs, and provide a robust employee benefits plan that exceeds their expectations and protects them from life’s uncertainties
  • Our Vision - The long-term well-being of our plan members is protected and enhanced through their relationships at the Trust.
  • Our Values - Consistency, Innovation, Needs-focused, Team Orientation

 Responsibilities and Expectations

  • Supports the Client Services team providing guidance to other team members, as applicable
  • Sets up new groups and amendments to existing groups
  • Processes new member enrolment and tracks client relations
  • Assists in the development and updating of client services policies and procedures
  • Responds to and addresses client enquiries of escalating complexity from employees and plan administrators
  • Investigates concerns, interprets policies/procedures, provides information and problem-solves as applicable
  • Through interrelationship with clients, consistently identifies changing needs for benefit enhancement opportunities
  • Directs and/or escalates enquiry calls as applicable
  • Disability claims tracking and oversight
  • Supports design, development and executes projects, as applicable 
  • Undertakes other related client services duties as required
  • Establish and maintain close relationships with existing clients
  • Troubleshoot electronic systems interface

Preferred Qualifications

Required Skills & Competencies

  • Strong working knowledge of group insurance/employer-sponsored benefit programs
  • Ability to understand and interpret industry and organizational policies and procedures
  • Proficiency in Microsoft Office (Word, Excel and Outlook)
  • Demonstrated ability to maintain a calm and professional demeanor
  • Strong organizational, problem-solving and prioritization skills
  • Strong attention to detail
  • Ability to collaborate in a team environment
  • Proven superior communication and client service skills

Essential Functions

Objectives & Success Indicators

  • Consistency - We deliver what we promise. We are results-driven and provide outstanding service excellence.
  • Innovation - We seek creative, practical solutions. We are flexible and adaptable to change. We maintain a can-do philosophy and focus on smart delivery.
  • Needs-Focused - We provide client-centric solutions with empathy and insight for our members and their employees. We are accessible – ensuring clear accountability and effective, open communication.
  • Team Orientation - We are a passionate and caring team, committed to long-term relationships. We are transparent and care for each other. We strive for leadership, integrity, trusted relationships, respect and openness.

Details Apply Now

Date Posted: 10/06/2025
Start Date: Ongoing
Classification: Exempt
Level: Experienced
Travel Requirements: None
On-site, Remote or Hybrid: On-site
Job Type: Full-time
Wage: Salary - Annual
Wage From: $70,000.00
Wage To: $75,000.00
Preferred Education:  Strong working knowledge of insurance and/or benefits administration with at least 5 years’ experience in the industry  A post-secondary degree or diploma in a related area, or equivalent education, training, and experience  Excellent customer service and verbal/written communication skills when corresponding with internal and external clients  Ability to manage multiple tasks while ensuring high attention to detail and accuracy of work within a specified period  Above average time management and organizational skills  Strong troubleshooting skills and demonstrated resourcefulness when solving issues or problems  Understanding of administration systems, databases and ability to adapt quickly to different systems in a dynamic environment  Advanced knowledge of Excel and other MS Office software  Group Benefits Associate (GBA) or Certified Employee Benefits Specialist (CEBS) designation or working towards is considered an asset.
Number of Employees: 1

BCCA Employee Benefit Trust
Job Postings 2
Company Website: https://bccabenefits.ca/
Company Phone Number: 6042963242